Resume
3.5 years in cx
As the first support hire at Lex, I built their CX systems from scratch.
12,000 app users served via email
restructured knowledge base
established foundational trust & safety procedures
privacy is the priority
In 2024, Lex was recognized as the ONLY dating app to earn Mozilla's Best Of distinction for privacy - in large part because of my advocacy for user privacy.
When I started at Lex, I quickly realized that the community we were serving and the climate we're in demanded user safety be prioritized immediately. So I made sure it became a priority.
what's next?
After the whole Lex team got laid off, I'm looking for new work.
I'm seeking:
a remote or NYC-based position in product support or trust and safety (I'm a nerd for policy, documentation, & training)
a manager to learn from + a team to collaborate with; I'd love to experience working at a larger-scale company
a company with a mission to make a positive impact on the world